Last updated November 10, 2021
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide directly through this website.
For the purpose of the Data Protection Act 2018 (the Act), we are the data controller.
We will collect and process the following information about you:
With regard to each of your visits to our website we will automatically collect the following information:
– content statistics (e.g. your input on the website);
– technical information, including device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the website, the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, ad data and platform; and
– information based on your activities on the website, including the mobile network information, full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
– personal information provided by you (dependant on account type): including names, phone numbers, email addresses, usernames, card details (which only include sort code & account numbers for consumers, in order for us to pay into your account). For payments from Professionals, we collect data information to process your payment . All data is stored with Stripe, or our bank, Starling Bank.
This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (e.g. business partners, sub-contractors in technical, payment and delivery services, search information providers). We will notify you when we receive personal data about you from other sources and the purposes for which we intend to use that information.
We will only use personal data when the law allows us to. You will not be subject to decisions based on automated data processing without your prior consent. Most commonly, we will use your personal data in the following circumstances:
to provide you with our email notifications and marketing communications at either your request or with your consent when completing a registration form for the service; where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests;
to ensure that our service is delivered efficiently, including where we wish to notify you of any changes to the service, generate relevant content, tailor the website to your interests, and improve your visibility to potential collaborators;
to provide customer service to you in relation to your use of the service, to deal with inquiries and complaints relating to the use of the service and to notify you about any changes to our service; to administer, support, improve, optimise and develop our service; for internal record keeping and marketing and demographic studies to improve the services that we provide;
for security purposes;
where we need to comply with a legal or regulatory obligation; and to investigate potential breach of our terms and conditions.
We will ask for your consent before using information for a purpose other than those that are set out in this privacy notice.
Upon registration, your username and email address will be linked to your activity on the website and displayed with the information provided on your profile and any of your communications on the website (e.g. personal messages and reviews).
You acknowledge and agree that from time to time we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including:
Stripe Inc. (“Stripe”) & BACS with Starling Bank for processing payments;
WordPress and Siteground, for our IT hosting on their servers;
Mailchimp.com, to provide marketing services; and
Select business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
Other than as expressly set out in this Privacy Notice or as otherwise required or permitted by law, we will not share, sell, or distribute any of the information you provide us without your consent.
We will disclose your personal information (i) to any third party to whom disclosure is necessary to enable us to fulfil your orders and provide you with any service which you have subscribed to; (ii) where required to do so by law or court order; and (iii) to any person to whom disclosure is necessary to enable us to enforce our rights under this privacy notice or under our Terms and Conditions.
This includes when:
– We sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
– The company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
– If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or to protect the rights, property, or safety of the company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
If you request a password reset, your IP address will be included in the reset email.
All personal data we process is processed by our staff in the UK.
For the purposes of IT hosting and maintenance this information is located on servers inside the European Economic Area (EEA).
Our external third parties, Mailchimp & Automaticc, is based outside the EEA, so their processing of your personal data will involve transferring your data outside the EEA.
Once we have received your information, we have a Data Protection regime in place to oversee the effective and secure processing of your personal data and we will use strict procedures and security features to try to prevent unauthorised access.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website at transmission stage; any transmission is at your own risk.
We aim to protect your personal information through a system of organisation and technical security measures. We have implemented appropriate technical and organisational security measures designed to protect security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internal or information storage technology can be guaranteed to be 100% secure so we cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access this website within a secure environment.
In some regions like the UK, you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use our contact form, found on our ‘Contact Us’ page. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you have questions or comments about your privacy rights, you may email us at email@example.com.
If you would at any time like to review or change the information in your account, you can log in to your account settings and update your user account. If you would like to termnate your account, please email us at firstname.lastname@example.org with this request.
Upon your request to terminate your account, we will delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Service and/or comply with applicable legal requirements.
Opting out of marketing emails: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send. You will then be removed from the marketing lists – however, we may still communicate with you, for example to send you out service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes – for example in relation to your use of the website itself.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
The Google Maps APIs are a collection of services that allow you to include maps, geocoding, places, and other content from Google in your web pages or applications. We use this service for locations of Professionals, shown on their business profiles. By using our website, all users are bound b Google’s Terms of Service, found here.
All communications and actions carried out on third-party social media platforms will be subject to the terms and conditions and privacy policies of those websites. Please note that we will never ask for your personal or sensitive information through social media platforms. Please only discuss sensitive information through email.
This website may use social sharing buttons which allow you to share web content quickly on a social media platform. Please use such buttons at your discretion as the third-party platform may track and save your request.
We accept payments through BACS, which is direct to our Business Bank Account with Starling Bank & Stripe. When processing payments, some of your data will be passed to Starling Bank or Stripe, including information required to process or support the payment, such as the purchase total and billing information.
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